Al Swaiqa – Returns and Refund Policy for Al Swaiqa

Thank you for choosing Swaiqa for your pottery, vases, trays, and crystal bowls!

At Swaiqa, we are committed to providing you with high-quality products and exceptional service. If for any reason you are not entirely satisfied with your purchase, we are here to assist you.

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

  1. Product Condition: The product must be in its original packaging, unused, and in the same condition as when you received it.
  2. Return Request: A return request must be made within [X] days from the date of purchase.
  3. Proof of Purchase: A valid proof of purchase is required for all refund requests.

Refund Process
Contact Us: To initiate a return, please contact our customer service at [customer service email/phone] to request a return and provide the necessary details.
Return Approval: We will review your request and notify you of the approval or rejection of your return.
Return Shipping: If approved, you will be responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent any damage during transit.
Refund Processing: Once we receive the returned product and inspect its condition, we will initiate the refund process. Your refund will be credited to the original method of payment within [X] business days.

Non-Refundable Items
The following items are not eligible for a refund:

a. Perishable goods.
b. Gift cards or promotional items.

Exchange Policy
If you wish to exchange your purchase for a different product, please contact us within [X] days of receiving the product. Exchange requests are subject to product availability and must meet the eligibility criteria mentioned above.

Contact Us
If you have any questions about our refund policy or need further assistance, please contact our customer service at [customer service email/phone].